FAQ

Classes

What class is best for me?

We offer a wide variety of classes for every age, fitness level and stage of life to meet your goals, needs and energy. Whether you are brand new to yoga, dance or fitness or are looking to advance your practice, our classes are designed to help you cultivate awareness, build strength, find peace, clear your mind, and feel good! For more information about our classes click here.

The best way to get started is with our Discovery Pass: 3 weeks of Unlimited Classes plus our On Demand Library for $49. It is a wonderful way to try out all of our classes and see what fits you best!

If you’d like assistance choosing the perfect class please contact us anytime or click here to book a complimentary studio consultation.

Which classes are beginner friendly?

Beginners are welcome in every class! All of our classes can be modified to suit your needs. For slower moving, more accessible options to get you started, check out the Level 1 classes on our Schedule.

Our classes are full of all kinds of experience levels, ages, and body types. You have the option to take rest at any time, and as often as you need to. Any posture or move that doesn’t work for you can be adapted. Our instructors are happy to help you make your practice your own.

I have an injury or limitation. Is it ok for me to still practice?

We always recommend checking with your physician before beginning any new yoga, dance or fitness program. If you get the a-ok we are happy to help support your practice!Please arrive to class early so that you’ll have time to check in with your teacher & let them know about your injury or limitation and anything that aggravates it. Go slow, easing into the poses & exercises. If you find you need a modification or a different pose, let your teacher know and they’ll be happy to help.

How often do I need to attend class in order to get results?

To experience the optimal benefits of any movement or meditation practice, it’s important to practice regularly. We recommend a minimum of 1 time per week but you’ll have amazing breakthroughs in your body, mind, spirit and soul when you start practicing 3 or more times per week.

Whether it’s in class or at home, for 20 minutes or an hour and a half, having a regular movement and meditation practice on a consistent basis will accelerate your learning and greatly enhance your overall health and wellbeing.

Registration

Do I need to pre-register?

Yes. Pre-registration and pre-payment are required for all classes to facilitate an easy, touch-free, sign-in process. When you arrive at class just give your name to the Instructor and they will check you in!

How do I sign-up for a class?

1.) Visit our Schedule page.

2.) Click “Book Now” on the class you are interested in.

3.) If the class is offered in person and online, click on the one you would like to attend.

4.) Select a Pass or Membership, or log-in to your account. You can skip that part if you prefer to sign up for a Single Class.

5.) Fill out any necessary information and click “Purchase” or “Book Now”

6.) You can also easily book classes and manage your account on the Momence App, available for Apple and Android.

How do I cancel my reservation? -> add this after “How do I sign up for class?”

You can easily cancel your reservations via the Momence app or through your Momence account on a web browser.

On the Momence app, you'll immediately see your upcoming classes. Click the red “Cancel" button to cancel your reservation. From a web browser, once you’re logged in to your account you'll immediately see your upcoming classes. Click the three dots to the right of the class reservation you’d like to cancel and click “X Cancel yourself”

How do I cancel my reservation?

You can easily cancel your reservations via the Momence app or through your Momence account on a web browser.

Membership

I’m new to BYDF, what’s the best way to get started?

Welcome! We recommend that all new clients (and those who haven’t experienced this special pass yet) start with our Discovery Pass: 3 weeks of Unlimited Classes plus our On Demand Library for $49.

This is a perfect way for you to try out all of our wonderful offerings and decide which classes work best for you!

Once you’ve completed your 3 weeks, we can help you decide which Pass or Membership is best for you, based on your routine and how many classes you would like to attend per week.

Which Pass or Membership is best for me?

We believe that a consistent yoga and movement practice is the most beneficial way to nourish your body, mind, spirit and soul!

Once you’ve completed your 3 week Discovery Pass, the best value and most transformational benefits are found in our easy, convenient, auto-pay Memberships, as a way to encourage your regular practice with us.

We offer a tiered membership program with different membership levels available depending on how often you would like to attend per week. For those with a less predictable schedule, we also offer a flexible 10-Class Pass that can be used anytime within a year - and for those just passing through or looking to experience one class we have Single Class passes available.

Do the Memberships automatically renew?

Yes – our easy, convenient auto-pay memberships automatically renew each month. No need to purchase a new pass each time!

Can I cancel or change my Membership?

Sure can! Memberships can be paused for up to 2 weeks - one month, once per year. To set-up your pause just give us 30 days notice via email to [email protected] and we will schedule that for you.

Can I select the date my Membership starts?

Yup! When you sign-up for your Membership you will be asked for the date you would like it to start. Feel free to start it right away, or select a date in the future based on when you would like to make your first class reservation.

How do I use the classes on the Silver and Gold Membership?

The 4 classes per month included in the Silver Membership (open in new tab) and the 8 classes per month included in the Gold Membership can be used towards any regularly scheduled classes you’d like to try each month. Take the same favorite classes you love each month, or mix it up with something new! Just make sure to use all your credits each month – as they do not roll over to the following month.

What if I’m on the Silver or Gold Membership and want to take additional classes?

Great! These Memberships include 25% off additional classes, for those months that you want to take some extra classes. Once you’ve used your available class credits, the discount will automatically be applied to the price of the class when you sign up for additional classes.

If you find that you’re always wanting more classes each month, just email us at [email protected] and we are happy to upgrade your membership!

Are there any special Membership discounts on special classes or workshops?

Yes, there are! Members also receive 25% off all workshops, events and speciality class series. This discount will automatically be applied to the price of the class, workshop or series when you sign up for these speciality experiences.

Do you offer any assistance to those in financial need?

Absolutely! It is important to us yoga, dance & fitness are accessible to all who desire this life changing practice.If you are interested in practicing with us and are unable to pay the regular cost of a membership, we are now offering a limited number of “Pay From the Heart” Memberships on a sliding scale basis, for those in financial need.

To apply for this special membership please click here.

In-Studio

Where should I park?

There is metered parking available on North St. and in the parking lots behind the studio on McKay St. (Weekdays 8am – 4pm)

There are also a limited number of free 90 minute spots on McKay St. and 3 hour spots on Depot St. All parking is free after 4pm and on the weekends!

You can pay for parking at the kiosks by credit card or on your phone by downloading the Passport Parking App.

How do I get in the building?

You can access thes studio from North St. by entering the glass door between Marketplace Cafe and the Beacon Cinema – and taking the stairs to the 2nd floor. Turn right at the top of the stairs and there we are!

You can also take the elevator to the 2nd floor by entering the Lower Level of the building from the back door on McKay St. or entering the side door from the alley behind Trattoria Rustica. If the building entry doors are locked, please check your “Class Reservation Received” confirmation email for the door code.

Are the class sizes limited?

Yes – all class sizes are limited to allow comfortable space for everyone. Class capacity ranges from about 20 - 30 depending on the class type.

Are spots marked on the floor for where to set up or lay out my mat?

Yes – when you arrive you will see small gold mandala stickers on the floor, guiding you where to place your mat, to ensure that everyone is evenly spread out. Please place the short edge of your mat behind the sticker when you arrive.

How do I know if a class is full or almost at capacity?

If a class is full it will be marked as “Join waitlist” on the Schedule page (link to Schedule page) with the option to sign-up for the waitlist if you’d like. To join the waitlist just click on that button and follow the prompts.

How does the Waitlist work if class is full?

When a spot in the class becomes available, the system will automatically book the first person on the waitlist into the class. You can see your position on the waitlist through your account and will receive a text and email confirming that you have been booked from the waitlist into the class, if a space becomes available.

Are there mats and props available for use?

Yes – We have Manduka PROlite mats, cork blocks, bolsters, blankets and straps available for use. Please feel free to also bring your own mat or any other props, if you prefer.

How can I purchase my own mats and props?

We have a link to the Manduka PROlite mats, Jade mats (that were previously sold in the studio), cork blocks, foam blocks (that are easy to transport!), bolsters, yoga blankets and straps, on our website that you can access through our Amazon Store.

Click Here to visit our Amazon Store and shop for mats, props and some of our other favorite items!

Are shoes allowed in the studio?

Street shoes are not allowed in the studio. Please remove your shoes before entry and leave them in the hallway, so that we can keep our floors as clean as possible!If you are attending a dance or fitness class, please bring a clean, dry pair of sneakers or dance shoes.

Outdoor

What should I bring?

Please bring your own mat, a towel or blanket for underneath (if you’d like extra protection from the grass or a damp deck at Proprietor’s Lodge after rain), water and insect repellant (just in case!)

You are also welcome to bring any props you like to practice with like yoga blocks, strap, bolster, blanket, etc.

What should I wear?

Wear anything that you are comfortable in and allows you to move freely.

Sneakers for Zumba and bare feet for yoga. Extra layers are great, especially for keeping warm in savasana (final relaxation pose in yoga), or peeling off once you warm-up.

And don’t forget the sunscreen and sunglasses!

What should I do when I arrive?

Please feel free to arrive 5-10 minutes before class in order to check-in with your instructor, settle in to the space and ask any questions you may have.

To check-in just give the instructor your name. Your instructor may direct you where to place your mat or position yourself for classes where space is limited.

What if it’s raining or bad weather?

In the event of inclement weather we will cancel class or move in-studio . All registered participants will be notified of class cancellations or location changes via email and text at least 1 – 2 hours prior to class (or the night before for early morning classes) and the change will be noted on our schedule.

If class is canceled and you purchased a Single Class, 10-Class Pass or have a Silver or Gold Membership, you will have a credit on your account for future use. To request a refund for a Single Class, please contact us.

If the class is part of a special series, a make-up class will be added on to the end of the series and all participants will be notified of the date.

Online

How do I join you online?

Classes that are offered online will note “In-person or online booking options” on the Schedule page. To register for an online class, click “Book now” and a pop-up will appear that asks “Join in-person or online?” where you can then click “Online”.

Once you’ve registered for class you will receive a confirmation email and an email with a Zoom link to join us 1 hour before class, or once you sign-up, if it’s within the hour. Just click on the link and you’re in! You can also access the link through your Momence account of the Momence app.

We will open the virtual class about 5-10 minutes before the posted start time, so you have time to sign on, settle in and say “hello”. Feel free to click the link to join any time and you will be added to the meeting as soon as the Instructor opens up the class.

Can I ask the teacher questions?

Absolutely! There will be time to check-in, comment and ask questions before and after each class. Right before class begins the Instructor will put all participants on mute to allow for the best quality recording and avoid any disruptions to the class.

If you need to communicate with the instructor during class, please do so by using the chat feature. When class ends the Instructor will “Ask Participants to Unmute” and you will have the option to ask a question, comment or say good-bye by clicking on the microphone icon at the bottom left of your computer screen to unmute yourself. You can also use the chat feature to type a question or comment to the instructor.

Do other folks have to see me, or can I participate anonymously?

Zoom offers participants the option to have your video on or off. When you first enter the meeting your video will be off by default. To share your video so the Instructor and other participants can see you, just click the camcorder icon at the bottom left.

When class begins you can keep your video on or turn it off and at the end of class you are welcome to turn your video on again to comment or say good-bye. We love connecting with you!

What if I can’t make it to class at that time?

No problem! All online classes that you register for are recorded and a link to the recording will automatically be sent to you after class, for you to enjoy for up to one week.

Interested in unlimited access to all of our class recordings in one convenient location? Sign-up for a Silver, Gold or Unlimited Membership for full access to our On Demand Video Library on your desktop or mobile device.

How do I switch from In-person to Online or vice versa?

You can easily switch from In-person to Online or vice versa by canceling your original reservation and making a new reservation for In-person or Online.

You can cancel your reservations via the Momence app or through your Momence account on a web browser.

On Demand

How do I access the On Demand Video Library?

To access the On Demand Video Library (which includes recordings of our livestream classes), log-in to your Momence account -> click the Berkshire Yoga Dance & Fitness logo at the top of the page -> click on “Video Library” near the top right.

You can also access the On Demand Library through the Momence app by clicking the Berkshire Yoga Dance & Fitness logo at the top of the page -> click on “On-demand” near the top middle.

If you have a Silver, Gold or Unlimited Membership (or are on our Discovery Pass!) you will have full access to our entire On Demand Library. No need to register for these online classes in order to access the recording in our On Demand Library (only if you want to attend class live or have the Zoom recording link automatically emailed to you after class) All livestream class recordings will be added to your On Demand Video Library within one week of class.

How often are new classes added to the On Demand Video Library?

We are adding new classes to the On Demand Video Library weekly! All the online classes you see listed on our Schedule are recorded and will be added to the library for you to enjoy anytime, as often as you’d like.

Policies

What is your cancellation policy?

To allow our clients flexibility with last minute life changes, you may cancel your reservation anytime up to the start of class, without penalty. Reservations that are not canceled before the start of class are non-refundable.

You can easily cancel your reservations via the Momence app or through your Momence account on a web browser.

With class sizes being limited we ask that you cancel your reservations as soon as possible if you are unable to attend, allowing our other clients the opportunity to book. Thank you in advance for your cooperation!

What is your Refund Policy?

Class Passes and Memberships are typically non-refundable. If you are unable to attend class for any reason and cancel prior to the start of class, you will receive a credit for your class.

If BYDF cancels a class due to weather or other reasons, you will be offered a credit. If you prefer a refund for a canceled class, please Contact Us (link to Connect page) and we are happy to accommodate your request.